Frequently Asked Questions

Our service center is open Monday to Saturday from 8:00 AM to 8:00 PM, and on Sundays from 9:00 AM to 6:00 PM. Emergency services are available on Sundays for AMC customers. You can call us anytime during these hours for bookings and support.

Yes! If you book before 12:00 PM, we guarantee a same-day technician visit. Bookings made after 12 PM will receive a next-day visit. In case of emergencies (for AMC customers), we try our best to accommodate same-day service whenever possible.

Absolutely. All our technicians are background-verified, trained, and certified. Many are authorized by major brands like Samsung, LG, Daikin, and Kent. We invest in regular training to keep them updated on the latest appliance technologies. Every technician carries an ID card for your security.

Yes, 100%. We use only genuine, manufacturer-approved spare parts for all repairs. All parts come with their own warranty. We never use duplicate or refurbished parts. This ensures your appliance performs optimally and lasts longer.

You can book a service in multiple ways:
• Online: Visit our Book Service page
• Phone: Call us at +91 98765 43210
• WhatsApp: Message us on WhatsApp
• Visit: Come to our service center in Hansi Main Market
Our team will confirm your booking and schedule a convenient time slot.

Yes! During online booking, you can select from available time slots: 9AM-11AM, 11AM-1PM, 1PM-3PM, 3PM-5PM, 5PM-7PM. For phone bookings, just tell us your preferred time and we'll try to accommodate it.

Yes, you can cancel or reschedule your booking up to 2 hours before the scheduled visit time. Just call us or message on WhatsApp. There's no cancellation fee.

Our diagnostic/visit charge starts at just ₹149. This covers the technician's visit and diagnosis. The final repair cost depends on the issue and parts required. We always provide a free estimate before starting any work — no hidden charges, ever.

We accept all major payment methods:
• Cash
• UPI (Google Pay, PhonePe, Paytm)
• Debit/Credit Cards
• Bank Transfer (for AMC plans)
You pay only after the service is completed to your satisfaction.

Yes! We have several ongoing offers:
• FIRST20: 20% off on first service
• SUNDER100: ₹100 off for new customers
• Seasonal discounts: Up to 35% off on AC services
• AMC discounts: Up to 25% off on annual plans
Visit our Offers page for current promotions.

AC repair starts at ₹299 for basic issues. AC gas refilling starts at ₹1,499 depending on gas type. Installation starts at ₹499. The final cost depends on the problem, brand, and parts needed. We always provide a free estimate before starting work.

We recommend professional servicing twice a year — once before summer (March-April) and once after monsoon (September-October). Regular servicing improves cooling efficiency by up to 15% and reduces electricity bills. It also extends your AC's lifespan.

We service all major AC brands including: Samsung, LG, Daikin, Voltas, Blue Star, Hitachi, Panasonic, Carrier, Godrej, Whirlpool, Lloyd, Haier, and more. Our technicians are trained on all brands and carry diagnostic tools for quick troubleshooting.

• Sediment Filter: Every 6-8 months
• Carbon Filter: Every 6-8 months
• RO Membrane: Every 2-3 years
• UV Lamp: Every year
Regular filter changes ensure pure, safe drinking water. Our technicians check filter condition during every service visit.

Yes, RO purifiers are specifically designed to work with hard water up to 2000 ppm TDS. The RO membrane removes dissolved salts, heavy metals, and hardness. If your water TDS is very high, we may recommend a pre-filter or water softener.

An Annual Maintenance Contract (AMC) is a yearly service plan that covers regular maintenance of your appliances. It includes:
• Scheduled service visits (2-4 per year depending on plan)
• Priority repair support
• Discounts on spare parts (10-30%)
• Free diagnosis and minor repairs
• Emergency weekend visits (Premium & Enterprise plans)
It's like health insurance for your appliances!

Yes! You can upgrade from Basic to Premium or Enterprise at any time. You'll only pay the difference in plan price for the remaining months. Contact our support team for a seamless upgrade. Downgrades are not available mid-term.

Yes! We sell a range of premium home appliances including RO water purifiers, inverter batteries, CCTV cameras, ceiling fans, modular switches, and house wiring cables. All products come with manufacturer warranty and free installation by our experts. Visit our Products page.

Yes! Free installation is included with every product purchase. Our expert technician will deliver, install, and demo the product at your location within 24 hours of purchase. We also handle old appliance disposal on request.